I brought in my very timid and scared 9 month old puppy. Wanted to like this place b/c of the stellar reviews, but didn’t have a great experience. Needless to say, we have spent thousands on boarding our 3 dogs at this business and will not be doing so in the future. Even better, never told when the dogs were picked up from their last stay. I got a phone call back and was told that my dog was dismissed from the Matthews location and that she would have to go to training before coming for an evaluation daycare day. Now today, I went to set up my dogs “evaluation daycare day,” at the Concord location due to it being closer to my job, and was told that they had to call the Matthews location first because they had never heard of that and they would call me back. We decided not to board and had a family member care for them. We picked the dogs up at the end of the week and once again were not told of any behavior issues during the stay.įast forward 5 months later (October), I went to board the dogs again and received an email & one of my dogs got denied due to “a rough stay the last time.” The email stated that she would need an evaluation daycare day. Mind you, we received no type of phone calls during their stay telling us of any kind of behavior issues. We boarded our dogs in April for a week during our wedding. Very unhappy with the lack of communication from this business.
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